20 INCREDIBLE EASY WAYS TO ACHIEVE CUSTOMER SATISFACTION
Putting your customers first doesn’t always come easy. Hence, customer satisfaction could be a big deal if you don’t know how to go about it.
As a matter of fact, it’s so easy to annoy customers and so hard to do everything they want you to do.
Want to know why this is?
It’s simply because customers’ demands can be so unrealistic and they don’t understand what goes on behind closed doors to bring about what happens on the front end.
So when customers are asking for all of these crazy demands, they’re most likely thinking that you’re doing the bare minimum to get things done.
But putting your customers first is something you should always strive to do, especially if you’re struggling to reach the number of sales you want to be reaching or you are trying to achieve business success as these people did.
There are some tried and tested methods that will definitely help you to reach the customers that you need to, and therefore reach the sales that you so badly need more!
So keep on reading, and find out how you can do just that!
1. Simplify Complicated Processes
Complicated processes can simply ruin a business.
Not only does it take time out of the day that could be used for other things, it really does make life harder for everyone involved.
When it comes to customers, you want to make sure things like ordering and contract management is as smooth as possible.
Contract management, in particular, has always been a hard one to manage, simply because there’s so much involved in it.
But to try and ease the process, as well as save a ton of time, you could look into things such as contract management through outsourced companies around the world.
If you check out links such as https://www.templafy.com/contract-management/, you could just find one company who can help you with contract management which will, in turn, help your customer relationship.
It’ll also boost your reputation, and keep things running smoothly in other areas of your business. I need not tell you that poor contract management really does have a negative impact on business.
2. Know What They Want Before They Do
This is a skill that can be hard to master, but one you won’t regret when you do.
Knowing what the customers want before they do, is done by knowing your market, and knowing what it’s missing.
By looking at your own company and others around it, you can start to understand the trends that people are following, and the things that people might be missing.
So, do a bit of market research, and see what that brings up.
You might realize a thing or two that will greatly benefit your business.
As long as you’re being innovative and thinking out of the box, you’ll find you’re always finding what people want before they even get to know!
3. Minimize Complications
Complications with customers will most likely not be few and far between.
As aforementioned, it can be hard to master the relationship between you and your customers, but one sure-fire way of doing so is having someone on customer support who possess these skills.
Someone who is always going to be there to deal with the problems as and when they come in, and who will greatly benefit your business.
4. Develop Customer Service Communities
The most advanced companies now use customer service communities to generate product ideas and test new products.
A Get Satisfaction survey was used to identify how existing products are used. 67% of companies used those surveys to collect ideas for new products or features customers expect while 46% rely on them for feedback on prototypes or beta products.
So, you too should have a community (a group of people who buy your products) where you can get feedback about the use of your products. You should ask those who buy your products what they think about using it and let them know that you need a sincere answer for possible improvements.
5. Treat Customers like You Would Want to Be Treated
Remember the fact that your customer wants to see the sunny side of you and your business, so put yourself in their shoes.
We all get to patronize other people’s business, and we love that they treat us well.
Hence, as the saying goes “Do unto others what you would want them to do to you”, there is a need for every entrepreneur to assume the position of their customers. Treat them appropriately as though you were the customer.
6. Make Employee Satisfaction a Priority
Simply put – When your staff are happy, it’s easy for them to provide better customer service”
Studies have proven that employees usually are at their best and perform better at their jobs when they feel appreciated. You should give each employee or assistants a personalized ‘thank you’ every now.
Trust me, you can help your employees take pride in their jobs, their work performance will also improve, and that will keep your customers satisfied and consistent in patronizing you.
7. Turn Customer Survey Data into Action
Good data reflects the experiences your customers actually have with your product or services.
Furthermore, these data should equip you to take action on feedbacks gotten from your customers, which will help you satisfy them better.
When your customers realize that you have worked on their complaints, they will keep coming back.
8. Figure out what your Customer Really Wants
Figure out what the customer really wants and find out the problem. If you can solve that problem they will gladly pay.
The value they enjoy from you is often not in the discount you can offer but rather in the solution you can provide.
So, you should ensure that your survey entails what your customer wants and see how to offer it to them.
However, since customers’ desires vary with persons, it can be sometimes hard to satisfy all your customers.
The best way out of this dilemma (trust me, it can be a big one), is to find a common ground of all your customer’s wants.
Another way to achieve this is to assess your customer’s ability, and depending on what they would like, you should attend to them in such a manner.
It sometimes might differ from the general product standard, but either lesser or more, you should ensure to please your customer depending on their ability and request.
Don’t make it compulsory for your customer who can afford less to get a product which your rich customer can afford. Let your customers get to choose a variety of products depending on their abilities and capacities.
9. Personalize your customers
To achieve customer satisfaction, make sure the customer feels like he or she is the only one that matters. Yes, make them feel important.
Use the customer’s name, refer to personal information and wish them a happy birthday.
Try as much as possible to master the names of your customers, it has a way of making them feel they are close and important to you.
10. Slash Wait Times
The truth remains that everyone is busy, and you as a company or business need to provide the highest levels of service to your customers. Else, they might start looking for alternatives.
You can minimize their waiting times and hasten up your processes especially when a purchase is about to be made.
You should also ensure to earn a reputation for being consistent and dependable. This means if you promise a product to be delivered within 48 hours after the purchase, then you’ve got to make sure that delivery occurs within that time frame.
11. Focus on A Company Culture To Achieve Customer Satisfaction
Begin to put a focus on culture. You could have a promo which you give to those who patronize you, especially on special days like Christmas day, Valentine day, and other important days.
It has a way of making your customers look forward to meeting the requirements in getting those extra goodies. Everyone likes, at least, a little free gift.
12. Be on Social Media
Customers are increasingly demanding responses at a speed of light. Sometimes as quickly as in real time to their numerous complaints. The easy way you can meet up with that is an online presence on social media.
A company that doesn’t listen to its audience can wreak havoc on its brand and reputation. You might even be seen as a scammer or fraudster if you’ve got no response for your customers.
Therefore, putting up several social media plans will help to make your customers get quick feedback to their questions, orders, complaints etc.
Also, you could put up customer reviews on your social media page. It has a way of encouraging other customers to know that they can trust your products because they have others to testify about your products and services.
13. Benchmark Customer Satisfaction
Try benchmarking which is the process of comparing your own organization against similar organizations or competitors in your industry or sector.
Try comparing your customers’ satisfaction with your competitors’ and make amends where necessary. In fact, exceed theirs by providing better customer service and satisfaction.
14. Set Clear Expectations and Exceed Them
Ensure you set a clear expectation of what your customers will get from patronizing you and exceed them.
Let your customers know up front what your standards and practices are. It gives them an idea of what they are getting and they can be sure of your products and services.
Knowing that they won’t get lesser, but rather a better product from your products and services will build their confidence.
15. Rethink your Approach of Doing Business
Embrace change! Change happens because consumers are operating differently today, and more differently tomorrow.
Similarly, you must embrace the changes that happen in the environment in which you’re operating.
You must be flexible and upgrade your business to satisfy your customers as times and seasons change.
You must also keep reviewing your approach to offer satisfaction to your customers, and improve your products and services often.
16. Equip your employees
It’s necessary for you to equip and train all those who work with you. This will make them competent and capable to meet customers’ needs accurately and appropriately.
You should also empower and train your employees to make decisions, perform their activities and also come up with creative ideas.
Your customers do not have to feel they need to talk to a superior or more experienced person before they are satisfied.
17. Ensure transparency and admit your mistakes
There will be days when things don’t go as planned.
Instead of denying the problem, be honest with your customers about the bad news.
Mistakes happen and customers have many platforms to share their experiences with your company.
Don’t get defensive or sensitive if you get called out on something that was your fault. Instead, use these platforms to take responsibility and resolve the issue.
However, you must be careful not to make a habit of making mistakes, because you know you can apologize. This will make your customers lose interest in your product or services in the long run.
18. Offer incentives and discounts
Offering incentives and discounts are also a powerful way to publicize your brand.
You will want to give your customers a reason to keep coming back to get your products, and that’s when incentives come into play. In fact, discounts and deals usually influence customers to buy more products or services than they initially planned.
They love to ‘take the opportunity’ because the same products may not be so cheap tomorrow.
People often see discounts and deals as a huge opportunity to save money or enjoy a service for a whole lot less.
It could be something as simple as a discount when next they purchase your products or giving them a free drink after their tenth purchase.
19. Use the Word-of-mouth approach
Most times your customers are your best advertisers. That can only happen when you give your customers a reason to advertise and market your business for you.
Sometimes, word-of-mouth advertising doesn’t come automatically; you have to encourage, motivate or incentivize your customers to do it for you.
You can start a referral or reward program for your existing customers.
The more people they refer to you, the more free products, services and discounts they will enjoy.
The reward should be large enough to trigger their interest and make them take action. It should be a win-win method, trust me, it always works.
20. Ensure your customer gets the value of their money spent
Who doesn’t want to ensure that their hard earned money is put to good use?
In light of this, ensure your customers get a real value for whatever product they purchase from you or whatever service they get from you.
Every customer wants to have that satisfaction that their money was put to good use. They want to ensure that a penny could have been saved instead of getting your products or service.
Make them glad that they purchased the product or service they spent their money on from you. It brings satisfaction to a large extent to a customer, and you can bet that they would keep getting products or services from you.
Summarily, there is a saying that goes by “Customers are right”. Hence, you must do all to keep your customers coming through your door and calling your line to purchase your products or services.
That way you can be sure of a revenue increase for your company or business, and in turn, make your company or business the talk of the town.
Do I need to remind you that a business will run as long as it has customers keep coming back?
The goal of every business enterprise is to increase revenue which could be done by managing customer assets.
That way you are able to keep long term potential and current customers.
I can assure you that if you apply the above measures, your customers will stay with you for a very long time. They will also refer others to your business.
Start implementing these tips ASAP.
Which of these strategies intrigue you most? 😉