5 Business Process Outsourcing Examples

Outsourcing your business process can be a great way to increase productivity and profitability for your company.

This article discusses some examples of departments that can be outsourced and the attendant benefits of outsourcing.

What types of tasks are good candidates for outsourcing? Read more to find out!

1. Content Development Department

As a business owner, you need content everywhere.

Contents for your website, newsletters, social media posts, email campaigns, advertisements, blog, business brochure and many other company tasks.

It is therefore advisable to outsource your writing needs to a content development company with thorough experience in that field in order to get the best hands.

2. Client Services Department

Your company’s client services department is responsible for managing customer relationships, ensuring customer satisfaction, and handling any complaints or inquiries.

This can be a considerable undertaking. It is often challenging to provide the level of service that customers expect and deserve when your team is also responsible for other tasks such as sales, product development, or marketing.

Outsourcing your CS department can take that weight off of your employees’ shoulders. This will help them focus on their primary jobs and provide excellent customer service.

You will still need someone internally who oversees the outsourced team and ensures that all client communications are correctly handled. Still, this person does not have to be responsible for day-to-day interactions with customers themselves.

3. Marketing Department

Marketing departments are responsible for promoting a company’s products or services and generating leads that will eventually become customers who can make your business money.

This is an important job, but it does not cause any direct profit on its own (except through increased sales).

Many organizations find better success by outsourcing this department. A professional marketing agency with the expertise necessary will help you get noticed and drive new clients.

In these cases, you still retain all of your control over what types of ads you run out there and how much effort goes into each campaign – everything stays under your brand name!

4. Accounting Department

Accounting is another department that can be better served by outsourcing.

When you have to handle payroll, bookkeeping, tax preparation yourself, it becomes complicated to provide a high level of attention to each detail.

Your employees may feel overwhelmed with the amount of work they must deal with on their own. Especially when some aspects of accounting may not even directly pertain to them or their job responsibilities!

Outsourcing your accounting department to reliable companies means hiring an experienced expert who will take care of these issues for you, so company leaders do not need to worry about this aspect of running a successful organization.

5. Software Development

Software development is a complex and time-consuming process. In addition, keeping up with the latest trends and technologies when you are trying to manage other areas of your business can be overwhelming.

By outsourcing this business process, you can access a team of developers who are currently on all the latest advancements and software project ideas. They will be able to help you create software that meets your specific needs.

You won’t have to worry about investing in expensive software development tools. You also won’t have to hiring an in-house team of developers – both of which can be significant expenses.


There are many great reasons to outsource specific departments and business process within your company. When you do so, you can focus on the areas with the most expertise and leave the rest to the professionals.

In addition, this can lead to increased productivity and profitability for your business!

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Post Author: Abimbola Joseph

Abimbola Joseph is a creative content developer who derives pleasure in encouraging individuals to be the best they can be in all relevant facets of life. She believes that we all have a better version of ourselves which can be leveraged to impact others and make the world a better place. Connect with me on Instagram @abimbolajoe.

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