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Get The Most Out Of The 21 Benefits Of Mobile Phones In Business

Over the past couple of decades, our handheld phones that sit in our pockets have evolved exponentially.

They used to be a device we used when we wanted to chat with somebody that’s not in our immediate vicinity. I do imagine how people cope a few decades ago, before the invention of mobile phones.

Nowadays, most people don’t even use them for what they’re actually intended for. This tiny little gadget has become too advanced and so powerful that it has changed society – for better or worse, depending on what you use it for.

Some people’s love for their mobile phones has even developed into nomophobia – The proposed name for the fear of being out of cellular phone contact.

It is rare to find someone without a phone especially people between the ages of seventeen to sixty. Partners, management, employee, as well as your customers, need to get in touch with you from time to time. 

Statistics show that teenagers, youths and adults use mobile phones not just for communication and leisure but for business too.

What smartphones do handsomely these days, however, is improve the way businesses operate. From the smallest of sole traders and startups to the largest firms on the planet, a small gadget can make a massive difference.

Your level of accessibility can make or mar your business. There are several things to Your land phone or a computer can make you accessible but you can’t take them all along with you every time. To remain accessible, you need something that goes out with you.

There is a multitude of ways that these little doohickeys make life easier for companies. I’ll show you a few now.      

1. Access to Encyclopedia

Five inches tall. Three inches wide. Half an inch thick. That’s all these little guys are, yet they contain all the information you need regarding just about anything. Whatever you want to know.

You just have to hit up a search engine or look on a social media platform, and you’ve got your answers. So when you need some info about a certain aspect of a business, you can just switch on their electronic encyclopedia and get searching. 

With access to the internet, you are open to a lot of information and can access oceans of knowledge. Some business-related questions and problem are solved using the mobile phone to quickly access the internet. 

2. Quick glance at your Social Media channels

Businesses need to have a social media presence in order to reach a wider market. If you’re a business owner, you need to attract attention and advertise as much as you can. A decade ago, the social media platforms around were accessed via a desktop computer or a laptop.

Now, we have smartphone apps that can do it quicker. If a company needs to see how a certain post is doing or how many people interacted with something, then they can see that in about five seconds.

3. Connection with others

The sole aim of communication is to connect. The connection between the parties of a business is made possible with the use of a phone. That is the owner, employee, and customers.

The mobile phone makes it possible for you to connect to the world with a device right in your hand. Well, that is why it is called a mobile phone, you can take it anywhere!

The world is a “global village” and you have just that! The phone is the world thought out as a single municipal linked by telecommunication.

As long as you have an operational mobile device, you can connect to the world i.e. your business world. You can connect in a variety of ways to suit your need at your desired time. You can call and text (the two fundamental functions of all phones).

4. Seamless Data transfer

Data includes information, records, facts, figures, documents or files.

Traditionally, you’ll need a courier to get the data from one point to the other. This could be a messenger, your employee or even a postman. Those days of visiting the post office before you could send data have ended.

With mobile phones, you are just a few clicks away from transferring and receiving data worldwide. Field employees can easily access crucial data they need for the job they have at hand without necessarily going back to the office.

5. Appropriate planning

Mobile phones provide a means of having a mobile planner. With a wide range of applications such as the calendar, Reminder, Organizer and To-Do List features, you can plan your days, weeks and so on in advance.

Newer phone calendars not only features the date of your events but can also detail it to the very minute it is going to start.

Your organizer can even change your status during an event e.g. it can display “busy” when you are in a meeting.

6. Boosts teamwork

If you have been reading this, you will notice that most of the benefit listed aid teamwork. If you can communicate well, team spirit is boosted.

You work will be easier when your employee can transfer data and enjoy the benefits of a unified team when they are not in the same physical location.

You can group your contacts into different teams. When you give tasks, you can remind them and have them updated about the task through various apps, the most basic is the calendar reminder.

7. Encourages remote working

The restriction of regular office hours is not mandated since you can still contact your employee even when you are out of office. Remote working breaks the barrier of working in the physical office.

If you need the expertise of someone not physically present in your office, you can always reach them through your mobile phone. That’s why most freelancing jobs require you to add mobile phone numbers to ease communication.

Freelancing allows you to pull resources from the global market. Your business will not be geographically limited to an area especially if your business is the type that needs site-visitation like a construction business or couriers.

A major example is the home delivery service rendered by online shops. It is advisable to require someone with the local knowledge of the area to deliver such goods. The home delivery personnel will just pick up on a request made by the power of mobile phones and deliver accordingly.

8. Great Customer support

Updated customer records on sales and inquiry can be downloaded and accessed through a mobile phone before meeting with the customer. Your sales rep can also use mobile phone apps to improve the sales process.

You can update the sales data in real-time instead of waiting until you get to the office. Another useful function of the mobile phone is that it provides access to your electronic email on the go. This implies that you can write emails as a response to customers feedback and complaints even before you get to work.

With functional apps like Gmail and Yahoo Mail, you get instant notification of new emails and you can check and reply using your phone.

9. Better Navigation and Direction

For personal use, it is easier to use your mobile phone to call someone who knows an axis for further directions. Once the phone is functional, the chances of missing your way are really unlikely.

For more professional use, most mobile phone is equipped with a Global Positioning System. Global Positioning System (GPS) is a satellite navigational system which can be used to locate your position on the globe.

GPS, when coupled with local networks like Wireless Fidelity (Wi-Fi) and cellular networks, can locate with a precision of a few inches. Loads of apps have been developed to utilize GPS to the maximum.

Google maps are one of the apps. Recently, Google added speed to drive tools on the app. I have been using google map to locate places I have never been to as long as I have their coordinates.

Mobile phone GPS is also used to augment vehicle GPS for couriers and transport businesses such as Uber, Taxify, Gokada, and Oride. Mobile phone GPS is used to locate customers, measure distance and charge a fare. The passengers also monitor and track the driver or rider (as it applies to vehicles).

10. Handoff service

Call handoff simply means conversation transfer. The mobile device allows you to pass the conversation between your mobile and the traditional telephone.

This is a handful especially for business or department that entertain a huge number of telephone calls. You can seamlessly move in and out of the office without losing any calls and time.

11. Hands-free

Akin to handoff. Mobile phones allow you to connect wirelessly to a smartwatch, smart glass, car stereo, headset, and earphones.

With just a tap, you can pick a call and with voice command, you can call, text, snap a picture or read a book. With a mobile phone, you do not need to cumber your hands while receiving a call.

Read: Business tips for interior fit-out contractors

12. Good Entertainment

I know that “all work and no play makes Jack a dull boy” is a saying you must have heard before. Apart from all these official uses, mobile phone is an entertainment box on the go.

From the simplest Tetris to the advance video games, mp3 audio & 3gp to High definition videos, you never get bored at your leisure time. It is not all the time you or your employee work when in office, I believe you do have breaks.

During break time, kill boredom and idleness with your mobile phones which could engage the employee and help them relax their minds.

There are a wide variety of educational games and simulations that could help your employees even perform better at their jobs. Puzzles and crosswords like scrabble aid mental improvement while action and racing games improve your reflexes.

Some games boosts the retentive capacity of the player while some are to simulate real-life events and conditions.

13. Mobile Scanner

It is not just a gadget to call, text, entertain or transfer data. There are other things you can use your phone to do as a business person.

These include but not limited to scanning with apps like Cam Scanner, WPS and other image-to-pdf tools which helps you to turn your mobile phone to a portable scanner.

14. Photography and Graphics design

It also functions as a camera that offers you photography services.  Mobile phones now come with a powerful camera. With more and more megapixels upgrades, the camera gets clearer and produces better images with high resolutions that can be used for emotional branding.

You can take pictures and record videos with your phone with quality that meets up with some camcorders. This implies that you can use these pictures and videos on your social media platforms for more visibility and engagements.

You can use your phone to edit pictures and videos. Pictures editing could include changing the tone of the picture, adding text, cropping or even removing the background of the picture with an application such as Mobile Photoshop and PicsArt.

Short video editing and conversion can also be done using your mobile phone. A lot of skits you see on YouTube, Instagram, and Twitter are possible with a phone. Some of these skits can help to promote and advertise a business.

15. Creation of Documents

You can create, view and edit a document on your phone. All you need is the right applications. Applications like Quicksoft, Word, Excel, PowerPoint (made by Microsoft), WPS, Adobe Reader and Foxit Reader. You can use these applications to edit documents in Word, Excel, PowerPoint and PDF formats.

With your phone, you can go through a presentation you have prepared or read through the material for the meeting you are having.

16. Data storage

Your phone not only serve as a means to transfer data, but it can also store data.

With robust and expandable memory, your mobile phone can hold enough data for you on the go. You also have access to cloud storage using your phone with apps like One Drive, Google Drive, ICloud and DropBox.

You can have all the videos, advert or audio jingle you want to present on your phone. Having it on your mobile implies that you can present it anytime needed and you can also transfer to the conference stereo of the big screen.

17. Seamless Banking services

By now you’ve grasped that the phone in your hand right now can do just about anything. It’s crazy how helpful they are already. Nowadays, we have apps that allow you to swipe your credit card and pay on the spot.

If you’re not in store and wish to take a payment from someone at your present location, you can just open up your mobile bank app to confirm payment and get the sale done instantly. 

Apart from the fact you can get transaction notification on the go through your mobile phone, you can also perform transactions. I do a lot of transactions with my phone without going to the bank. Virtually all banks have mobile apps you can use to open an account, check your account balance, transfer, pay bills, recharge and other things you would have gone to a bank to do.

18. Emergency services

Mobile phones are indispensable in case of emergencies. A mobile phone will assist you to get the help you need right away. It is easier to call 911 or 112 with your phone than wasting precious time looking for a land phone.

The first aiders can also guide you on how to keep a casualty alive before they arrive at the scene. The person involved in the emergency might be your business partner or employee. This might not be possible for landline because the emergency may not be in the vicinity of the phone.

Some smartphones and watches can automatically dial 911 when they notice a sudden temperature or acceleration from the user of the phone.

19. Mobile Device Management

Everything that has benefits also has drawbacks. Someone might steal your phone and one major thing you could do to avoid mistakes due to employees negligence that is to ensure Mobile Device Management (MDM).

MDM allows you to have full control over your employees’ phones.

You can monitor and manage the activities of your employee on their official mobiles. This means you can track and recover misplaced mobile on this platform. You can also remotely wipe the phone in case of theft so you can protect confidential information that is on it.

20. Quick Conference Calls

There are better software for stuff like this, but if you’re out of the office and need to be a part of a meeting, then phones can hold high-definition, high-quality conferences.

They’re so clear that it’s as though you’re next to your callers even when you’re on the other side of the planet.  

21. Hotspot connectivity

If you’re struggling for a good internet connection or if your Wi-Fi router has completely cut out, then your phone can be used as a source of Wi-Fi.

Your business needs to be online to function correctly, so this little device would be a real life-saver.  


The mobile phone is one of the few gadgets that you can hold in your palms and still use to transform your business. You can utilize it to improve your business performance profitably.

It just depends on how you choose to apply its use to suit your business.

How have you been using your phone to enhance business performance? 

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Post Author: Opeyemi Sowade

Sowade Opeyemi is a systematic, cooperative and collaborative thinker, oriented to follow procedures. He is patient and listens to others carefully, genuinely interested in their ideas, opinions and information.

One Reply to “Get The Most Out Of The 21 Benefits Of Mobile Phones In Business”

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